Landmark Hospitality Holding Investment Co. LLC, a company incorporated under the laws of Dubai, United Arab Emirates (referred to herein as "Fitness First", "we", "our" or "us") is committed to protecting your privacy online. This Privacy Policy discloses the privacy practices for participating websites of Fitness First and its affiliated Landmark Group Entities, and their related sub-domains, sites, services and tools, or any successor site (jointly or severally referred as "Participating Website", as the context so require). The number of Participating Websites may also vary in the course of time. This Privacy Policy (the "Privacy Policy") describes the ways in which we collect, store, use and protect the information collected due to your use of Participating Website. By providing us with your information on the website and mobile applications, you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATION AND PARTICIPATING WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR PARTICIPATING WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS SET FORTH IN THE PRIVACY POLICY, EXIT THIS PAGE /MOBILE APPLICATION AND DO NOT ACCESS OR USE THE WEBSITE/ PARTICIPATING WEBSITE. If you still have any questions, please contact us directly at support@fitnessfirst-me.com, and we will be pleased to assist you with your concerns.
1. YOUR EXPRESS CONSENT TO COLLECTION & USE OF INFORMATION
We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, shop online, request a catalog, opt-in to receive our e-mails, participate in a contest, promotion or survey or join our social networking sites. We may also collect information from you in our stores or through our catalogs or other marketing material. By visiting our Website mobile application and participating website, submitting information, using our services, purchasing any products and /or accepting the Terms of Use & Privacy Policy, you unconditionally grant your consent to Fitness First to collect, retain, use and disclose your other personal information including not limited to your name, email address , addresses, telephone contact numbers, date of birth and transaction details etc. as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. ("Personal Information") and consent to collect, retain, use and disclose above information for the following purposes:
- To ensure the efficient running of the website and mobile application
- To provide information about the products
- To develop/offer new products and services
- For accounting and audit purposes
- For marketing and market research and analysis purposes
- To send you communications (or to contact you) via SMS, email, push or any other channel about promotions, services, products and facilities offered by Fitness First.
- To provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.
- To operate, evaluate and improve our business, website and mobile application.
- To generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your preferences or other characteristics.
- To provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
- In connection with loyalty programs owned and operated by us or by other Landmark Group Entities.
- To communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.
- To enhance your shopping experience and bring you access to membership programs, rewards and offers across Fitness First and Landmark entities.
- To enforce the terms of use of our website and mobile application.
- To protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
- For shipment and delivery of products and services.
2. DATA SHARED BY YOU
Fitness First may collect your Data in several ways from your use of our stores, website or mobile application. For instance:
- when you register with us to receive our products and/or services.
- when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application.
- when you complete surveys conducted by or for us.
- when you elect to receive any communications (including promotional offers) from us.
- from the information gathered by your visit to our stores, website or mobile application.
3. SHARING OF DATA
We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:
- Our group companies
- Our franchisors
- Service Providers- Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis, Software service providers and payment processing, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns and in such circumstances these Service Providers will be provided access to only such Personal Information required to fulfill their functions (and only on the agreement that they not use your Personal Information for any other purposes)
- Sourcing partners and supplier of products and services.
- Purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you
- Third party databases to which Fitness First and/or one of our brands subscribes
- government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights
- Agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers
- Purposes intended to deliver publications to you, verify your account information, verify access to publications, determine whether you meet the minimum system requirements for use of the Service, provide you tailored content and instructions, targeted promotions, provide customer support, and seek your input regarding Fitness First and/or the Participating Website
- We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely.
4. DATA THAT IS COLLECTED AUTOMATICALLY
- We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
- Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Fitness First uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.
- We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".
5. WHAT DATA WE COLLECT ABOUT YOU
The Information we collect about you may be broadly described in following categories:
- Personal Information: Your name, address, phone number, email address, user name, password, billing and credit card information, order history, feedback, IP address and location, digital device name, type and configuration, details relating to your download of Publications via the Service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which you accessed the Participating Website, demographic information, and other such 'Personal Information'.
- General Information: We also receive more general information from you as a result of your visits to, and use of, the Participating Website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the Participating Website, your browsing history, and other such 'General Information'.
- Transaction information: the date of the transaction, total amount, transaction history and preferences and related details. Your reviews, feedback and opinions about our products, and services.
- Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
- Loyalty programme information: your loyalty membership information, account details, profile or password details. We do not collect any sensitive data from you for any purpose whatsoever.
6. MARKETING OPT-IN AND OPT-OUT PROVISIONS
When you register at Fitness First, you are consenting to receiving promotional communication from us. You have the option to opt-out or unsubscribe from our marketing communications for products, new products, offers and promotions. If any user who receives an e-mail from the Site or SMS or any other channel would prefer not to receive marketing related communications in the future, you can do so by following the OPT -OUT instructions in the e-mails or SMS or any other channel. In addition, at any time you may access the OPT OUT section on the Site and choose to unsubscribe (opt-out) or send an e-mail to our customer care - support@Fitnessfirst-me.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
7. PROTECTION OF PERSONAL INFORMATION:
- We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that Fitness First does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media.
- We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. If Fitness First is sold to a third party, or Fitness First otherwise becomes subject to a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Fitness First would require that the third party handles your Personal Information with no less care than taken by us.
- To keep your Personal Information safe, we ensure that sensitive and private data exchanges between you and Participating Website happen over a Secure Sockets Layer (SSL)-secured communication channel and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet.
8. YOUR RIGHTS AND CHOICES
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests Of Fitness First as described in this Privacy Policy. You have the following rights in relation to your personal information and you can exercise it by submitting a request support@Fitnessfirst-me.com below.
- Right to Access, Review, Modify and Delete
- Right to Correction
- Right to Withdraw Consent
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
9. TREATMENT OF GENERAL INFORMATION
Fitness First also collects your General Information to allow us, amongst other things, to better understand our users and improve the layout and functionality of the Website. Fitness First may use and disclose anonymous information, including aggregate anonymous information derived from your Personal Information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of Fitness First's customer base, and to serve any other business purposes.
10. COOKIES
- Fitness First may use cookies, or other technologies, to remember Personal Information or General Information when you use the Participating Website. Cookies are small files or records that Fitness First may place on your web browser for collecting information about your activities on the Participating Website, preparing reports, assessing trends, in order to determine relevant interest-based advertisements to serve the customers and otherwise monitoring the way in which the Participating Website is being used. Fitness First may also use services hosted by third parties, to assist for these matters which may collect information, such as your IP address, sent by your browser or via cookies.
- This is intended to enhance convenience for you, and to assist Fitness First to run an efficient operation. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to:
a. not use Participating Site b. set your browser to notify you when you receive a cookie c. set your browser to refuse to accept cookies d. delete our cookies after visiting Participating Site e. browse our site using your browser’s anonymous usage setting
By accepting the Terms, you confirm your consent to Fitness First's use of cookies, and other such technologies, for these purposes. Any information that we collect and store that is personally identifiable is protected using appropriate means, and although Fitness First does so, it will not be held responsible for any unauthorised access by third parties. The Participating Website may contain links to other websites. Please be aware that Fitness First is not responsible for the privacy practices of third-party websites (Participating Websites excluded) not operated by Fitness First, and cannot guarantee the security of any of your Personal Information collected there. Fitness First encourages you to read the privacy statements of each and every third-party website that collects your Personal Information.
11. CHANGE IN THE PRIVACY POLICY
Changes in law or changes in Fitness First’s business may require changes to be made to the terms of this Privacy Policy from time to time so Fitness First encourages you to review this Privacy Policy periodically for any such changes. It is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the Participating Website and your continued use of the Participating Website shall signify your acceptance to be bound by the latest Privacy Policy. If you have any questions or feedback about the Privacy Policy, contact us at support@Fitnessfirst-me.com
12. LIMITATION OF LIABILITY
In no event will Fitness First, its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the web sites/apps or collected via the other channels.
13. GOVERNING LAW & JURISDICTION
This privacy policy will be governed by the laws of the relevant country in which your personal information is registered with Fitness First (“the applicable territory”). for the avoidance of doubt, the relevant applicable territory may only include those countries in which Fitness First operates stores or the websites/apps as the case may be. the exclusive jurisdiction for any claim, action or dispute with Fitness First under this privacy policy will be in the appropriate courts of the applicable territory.
As a leading Middle East health club operator, Fitness First Middle East needs a wide range of "personal information" to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy agreement explains Fitness First's approach to the handling of your personal information and how we comply with our privacy obligations.
If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
What Personal Information Does Fitness First Collect and Why?
Fitness First collects personal information from its members and from membership applicants, contractors, employees, and people we do business with.
Fitness First needs your personal information:
a) to provide its members with personalized fitness services (including assessments of physical fitness, health status, and goals); and
b) to conduct our business (e.g., to administer accounts, charge fees, and to communicate with our members and business contacts).
To illustrate, the personal information we collect about our members includes:
a) Identification Information, including each member's name, address, contact details (including telephone numbers and email address), date of birth and an official personal picture ID;
b) Health Information, including information provided on the pre-exercise questionnaire (that members complete upon becoming a member of Fitness First) and information we collect in the course of memberships. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need;
c) Financial Information, including bank account details and credit card details, as well as information about payment or non-payment of membership fees.
We need this personal information to provide health and fitness services, and is collected from application forms, and when members attend our clubs and communicate with us through our website.
We Also Collect:
a) Business Contact Information From And About Our Suppliers And Other People We Do Business With (Eg Our Landlords). This Information Is Needed So That We Can Manage Our Business;
b) "Next of Kin" Information, which we collect from our members for use in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose, and
c) Employee Information. However, this Privacy Policy does not apply to personal information collected or held by us about our employees. Employees should contact our HR Department if they have privacy questions.
How Does Fitness First Use Your Personal Information?
As indicated, we use personal information to provide fitness and health services, to manage and administer club memberships and to operate our business. For example, if you are a member, will use your personal information to process your membership application, charge you membership fees, and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have.
Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters, and other marketing material. For instance, Fitness First may mail its members information about its promotions, or those offered by our business partners. If you don't want us to do this, we allow you to "opt-out" from receiving such material on our pre-exercise questionnaire form. However, you can opt-out at any time by contacting our Privacy Officer (see details in section 8 below).
Does Fitness First Share My Personal Information With Anyone Else?
Fitness First will disclose your personal information in a few different ways.
Like most businesses, sometimes we outsource or "contract out" specific support services from time to time, and this may mean that our contractors see your personal information. For instance, sometimes, we may hire IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations, which means that they are authorized only to use personal information to provide the services or to perform the functions required by us.
We will disclose personal information if we are under a legal requirement to do so (e.g., under a court order, or if required under legislation) or if an authorized request is made from a law enforcement agency. Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a member, with your consent (and only with your permission):
we may provide personal information to Fitness First's personal trainers to assist you in improving your fitness and well being, and so they can advise you which fitness programs are suitable for you. If personal trainers are contractors (rather than Fitness First employees), their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal info confidential also; and we may disclose personal information to our business partners so that they can contact you directly with special offers, discounts, or other membership benefits.
How Can I Access My Personal Information?
The privacy agreement and laws give you the rights to seek access to the personal information we hold about you. You can seek access by completing an access request form at your home club's reception, or by writing to our Privacy Officer (see contact details at section 8 below). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Fitness First will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
We try to ensure that all the personal information that we hold about you is accurate, complete, and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please complete the access request form at your home club's reception, or by writing to our Privacy Officer. We will contact you if there is any issue about amending the record of personal information we hold about you. If you wish to discuss our method of providing access or correction to personal information, please contact our Privacy Officer with your query.
Is My Personal Information Kept Secure?
Fitness First takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorized access, modification, or disclosure. We remind our staff and contractors of the importance of storing personal information securely, and to treat it as confidential information.
Anonymity
Fitness First only offers its health and fitness services to members, and it is not possible to become a member of Fitness First without providing Fitness First with the personal information that is requested in our application form and our pre-exercise questionnaire. We may be able to answer telephone questions without collecting personal information about you, but if you would like to use our clubs, we need your personal information. This is in everyone's interests (e.g., if you fall ill at one of our clubs, we need to know who you are).
Website/Online Privacy
As we also collect personal information through www.fitnessfirst-me.com (our website), this privacy policy also outlines our approach to online privacy issues. In that context, it is to be read as forming part of the terms of use for our website.
Generally, Fitness First will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Fitness First's handling of personal information online are set out below.
a) Cookies
When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g., by sending us emails through our website). However, we may collect specific data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies," which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies, but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.
b) Site security policy
Our website uses up-to-date technology to maximize the security of your personal information.
Booking Policy
- All members are required to use the Fitness First MENA APP to book all classes.
- You can book up to 48 hours in advance before a class starts.
- You can make a class cancellation up to 90 minutes before a class starts.
- You will receive a reminder on the App before your booked class, reminding you of your booking. If you can no longer attend, you must cancel so your space can be allocated to someone on the waiting list.
- Please respect all members and ensure you cancel classes you can no longer attend, at least 90 minutes before the class is due to start.
- Late cancellation will apply to all cancellations that occur less than 90 minutes from the class start time.
- Please ensure to arrive 10 minutes prior to the start of the class to get checked in and avoid being marked as a no-show.
- For personal training bookings, you need to cancel your booked session a minimum of 24 hours in advance; otherwise, the session will be charged.
Child Policy
With a significant increase in the number of children at our clubs, Fitness First has decided to ensure that the highest quality of safety is implemented.
We request you to adhere to the policies on Child Safety and thank you for your cooperation
Child Access in the Gym
Children under 13 years will not have access to the club without a personal training session in Gym Areas.
Children between 13-15 years will have to be under direct parent supervision or by Fitness First personal Training. Children of 16 years and above will have normal individual access permitted.
Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child. They will also have a gym induction undertaken.
Children under 5 years will not have access to the gym floor.
Group Exercise Class Access
Children under 16 year will not have access unsupervised, or Adult/ standard group exercise classes
Children of 16 years will have access only permitted via Fitness First Supervised’ Kids Activities or Classes’.
Children under the age of 16 years are not permitted to join standard ‘adult’ GX classes due to physical body development and maturity risk.
For children between 13-15 years, the parent does not need to be present in the club during the class.
For children 12 years and under, the parent must be present inside or directly outside the GX studio at all times during the class.
*Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child.
Saunas, Steam Rooms and Spa Pools (Jacuzzis)
Spa Pools (Jacuzzis):
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision with a maximum of 15 minutes a session.
Children of 12 years or less will not have access to the Spa Pools (Jacuzzis)
Saunas, Steam Rooms
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision, with a maximum of 15 minutes a session
Children of 12 years or less will not have access to Saunas or Steam Rooms
Kids Camps
Children of 12 years or less cannot leave the club at any time without their parents/guardians and will have designated area for parent handover and collection
Children of 13-15 years will have a waiver signed by the parents/guardians to arrive/depart without the parents/guardians or leave the club at lunchtime
Children of 16 years and above will have normal individual access permitted
Parents of children under the age of 4 years old must remain in the club at all times to chaperone their child as/where required
Swimming Pools
Children of 16 years and above will have normal individual access permitted but MUST BE able to swim competently in pool deep end
Children between 5-15 years will have access to the swimming pool only under direct parent supervision on the pool side or as a participant in a Swim Academy Lesson
Children of 4 years or less will have access to the swimming pool only under direct parent supervision in-pool or as a participant in a Swim Academy Lesson
It is mandatory for all children under 30 months to wear swim nappies at all times whilst in the pool
Child swimmers who require the use of arm bands or buoyancy aids are permitted to swim in a pool whilst under the supervision of a parent in the water to a depth the parent is able to ‘stand’ on the pool floor
The Swim Academy
Children of 16 years and above will have normal independent access and Swim Lesson access permitted
Children aged 13-15 years can attend Swim Lessons without a parent present but must be escorted between facilities at all times by a member of staff
For children aged 8-12 years, the parent must drop and collect the child from the poolside at the start and end of the session, and must be present in the club at an agreed location
For children aged 7 years or less, the parent must remain at the poolside at all times during the Swim Lesson
As a leading Middle East health club operator, Fitness First Middle East needs a wide range of "personal information" to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy agreement explains Fitness First's approach to the handling of your personal information and how we comply with our privacy obligations.
If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
What Personal Information Does Fitness First Collect and Why?
Fitness First collects personal information from its members and from membership applicants, contractors, employees, and people we do business with.
Fitness First needs your personal information:
a) to provide its members with personalized fitness services (including assessments of physical fitness, health status, and goals); and
b) to conduct our business (e.g., to administer accounts, charge fees, and to communicate with our members and business contacts).
To illustrate, the personal information we collect about our members includes:
a) Identification Information, including each member's name, address, contact details (including telephone numbers and email address), date of birth and an official personal picture ID;
b) Health Information, including information provided on the pre-exercise questionnaire (that members complete upon becoming a member of Fitness First) and information we collect in the course of memberships. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need;
c) Financial Information, including bank account details and credit card details, as well as information about payment or non-payment of membership fees.
We need this personal information to provide health and fitness services, and is collected from application forms, and when members attend our clubs and communicate with us through our website.
We Also Collect:
a) Business Contact Information From And About Our Suppliers And Other People We Do Business With (Eg Our Landlords). This Information Is Needed So That We Can Manage Our Business;
b) "Next of Kin" Information, which we collect from our members for use in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose, and
c) Employee Information. However, this Privacy Policy does not apply to personal information collected or held by us about our employees. Employees should contact our HR Department if they have privacy questions.
How Does Fitness First Use Your Personal Information?
As indicated, we use personal information to provide fitness and health services, to manage and administer club memberships and to operate our business. For example, if you are a member, will use your personal information to process your membership application, charge you membership fees, and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have.
Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters, and other marketing material. For instance, Fitness First may mail its members information about its promotions, or those offered by our business partners. If you don't want us to do this, we allow you to "opt-out" from receiving such material on our pre-exercise questionnaire form. However, you can opt-out at any time by contacting our Privacy Officer (see details in section 8 below).
Does Fitness First Share My Personal Information With Anyone Else?
Fitness First will disclose your personal information in a few different ways.
Like most businesses, sometimes we outsource or "contract out" specific support services from time to time, and this may mean that our contractors see your personal information. For instance, sometimes, we may hire IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations, which means that they are authorized only to use personal information to provide the services or to perform the functions required by us.
We will disclose personal information if we are under a legal requirement to do so (e.g., under a court order, or if required under legislation) or if an authorized request is made from a law enforcement agency. Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a member, with your consent (and only with your permission):
we may provide personal information to Fitness First's personal trainers to assist you in improving your fitness and well being, and so they can advise you which fitness programs are suitable for you. If personal trainers are contractors (rather than Fitness First employees), their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal info confidential also; and we may disclose personal information to our business partners so that they can contact you directly with special offers, discounts, or other membership benefits.
How Can I Access My Personal Information?
The privacy agreement and laws give you the rights to seek access to the personal information we hold about you. You can seek access by completing an access request form at your home club's reception, or by writing to our Privacy Officer (see contact details at section 8 below). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Fitness First will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
We try to ensure that all the personal information that we hold about you is accurate, complete, and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please complete the access request form at your home club's reception, or by writing to our Privacy Officer. We will contact you if there is any issue about amending the record of personal information we hold about you. If you wish to discuss our method of providing access or correction to personal information, please contact our Privacy Officer with your query.
Is My Personal Information Kept Secure?
Fitness First takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorized access, modification, or disclosure. We remind our staff and contractors of the importance of storing personal information securely, and to treat it as confidential information.
Anonymity
Fitness First only offers its health and fitness services to members, and it is not possible to become a member of Fitness First without providing Fitness First with the personal information that is requested in our application form and our pre-exercise questionnaire. We may be able to answer telephone questions without collecting personal information about you, but if you would like to use our clubs, we need your personal information. This is in everyone's interests (e.g., if you fall ill at one of our clubs, we need to know who you are).
Website/Online Privacy
As we also collect personal information through www.fitnessfirst-me.com (our website), this privacy policy also outlines our approach to online privacy issues. In that context, it is to be read as forming part of the terms of use for our website.
Generally, Fitness First will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Fitness First's handling of personal information online are set out below.
a) Cookies
When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g., by sending us emails through our website). However, we may collect specific data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies," which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies, but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.
b) Site security policy
Our website uses up-to-date technology to maximize the security of your personal information.
Booking Policy
- All members are required to use the Fitness First MENA APP to book all classes.
- You can book up to 48 hours in advance before a class starts.
- You can make a class cancellation up to 90 minutes before a class starts.
- You will receive a reminder on the App before your booked class, reminding you of your booking. If you can no longer attend, you must cancel so your space can be allocated to someone on the waiting list.
- Please respect all members and ensure you cancel classes you can no longer attend, at least 90 minutes before the class is due to start.
- Late cancellation will apply to all cancellations that occur less than 90 minutes from the class start time.
- Please ensure to arrive 10 minutes prior to the start of the class to get checked in and avoid being marked as a no-show.
- For personal training bookings, you need to cancel your booked session a minimum of 24 hours in advance; otherwise, the session will be charged.
Child Policy
With a significant increase in the number of children at our clubs, Fitness First has decided to ensure that the highest quality of safety is implemented.
We request you to adhere to the policies on Child Safety and thank you for your cooperation
Child Access in the Gym
Children under 13 years will not have access to the club without a personal training session in Gym Areas.
Children between 13-15 years will have to be under direct parent supervision or by Fitness First personal Training. Children of 16 years and above will have normal individual access permitted.
Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child. They will also have a gym induction undertaken.
Children under 5 years will not have access to the gym floor.
Group Exercise Class Access
Children under 16 year will not have access unsupervised, or Adult/ standard group exercise classes
Children of 16 years will have access only permitted via Fitness First Supervised’ Kids Activities or Classes’.
Children under the age of 16 years are not permitted to join standard ‘adult’ GX classes due to physical body development and maturity risk.
For children between 13-15 years, the parent does not need to be present in the club during the class.
For children 12 years and under, the parent must be present inside or directly outside the GX studio at all times during the class.
*Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child.
Saunas, Steam Rooms and Spa Pools (Jacuzzis)
Spa Pools (Jacuzzis):
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision with a maximum of 15 minutes a session.
Children of 12 years or less will not have access to the Spa Pools (Jacuzzis)
Saunas, Steam Rooms
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision, with a maximum of 15 minutes a session
Children of 12 years or less will not have access to Saunas or Steam Rooms
Kids Camps
Children of 12 years or less cannot leave the club at any time without their parents/guardians and will have designated area for parent handover and collection
Children of 13-15 years will have a waiver signed by the parents/guardians to arrive/depart without the parents/guardians or leave the club at lunchtime
Children of 16 years and above will have normal individual access permitted
Parents of children under the age of 4 years old must remain in the club at all times to chaperone their child as/where required
Swimming Pools
Children of 16 years and above will have normal individual access permitted but MUST BE able to swim competently in pool deep end
Children between 5-15 years will have access to the swimming pool only under direct parent supervision on the pool side or as a participant in a Swim Academy Lesson
Children of 4 years or less will have access to the swimming pool only under direct parent supervision in-pool or as a participant in a Swim Academy Lesson
It is mandatory for all children under 30 months to wear swim nappies at all times whilst in the pool
Child swimmers who require the use of arm bands or buoyancy aids are permitted to swim in a pool whilst under the supervision of a parent in the water to a depth the parent is able to ‘stand’ on the pool floor
The Swim Academy
Children of 16 years and above will have normal independent access and Swim Lesson access permitted
Children aged 13-15 years can attend Swim Lessons without a parent present but must be escorted between facilities at all times by a member of staff
For children aged 8-12 years, the parent must drop and collect the child from the poolside at the start and end of the session, and must be present in the club at an agreed location
For children aged 7 years or less, the parent must remain at the poolside at all times during the Swim Lesson
As a leading Middle East health club operator, Fitness First Middle East needs a wide range of "personal information" to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy agreement explains Fitness First's approach to the handling of your personal information and how we comply with our privacy obligations.
If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
What Personal Information Does Fitness First Collect and Why?
Fitness First collects personal information from its members and from membership applicants, contractors, employees, and people we do business with.
Fitness First needs your personal information:
a) to provide its members with personalized fitness services (including assessments of physical fitness, health status, and goals); and
b) to conduct our business (e.g., to administer accounts, charge fees, and to communicate with our members and business contacts).
To illustrate, the personal information we collect about our members includes:
a) Identification Information, including each member's name, address, contact details (including telephone numbers and email address), date of birth and an official personal picture ID;
b) Health Information, including information provided on the pre-exercise questionnaire (that members complete upon becoming a member of Fitness First) and information we collect in the course of memberships. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need;
c) Financial Information, including bank account details and credit card details, as well as information about payment or non-payment of membership fees.
We need this personal information to provide health and fitness services, and is collected from application forms, and when members attend our clubs and communicate with us through our website.
We Also Collect:
a) Business Contact Information From And About Our Suppliers And Other People We Do Business With (Eg Our Landlords). This Information Is Needed So That We Can Manage Our Business;
b) "Next of Kin" Information, which we collect from our members for use in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose, and
c) Employee Information. However, this Privacy Policy does not apply to personal information collected or held by us about our employees. Employees should contact our HR Department if they have privacy questions.
How Does Fitness First Use Your Personal Information?
As indicated, we use personal information to provide fitness and health services, to manage and administer club memberships and to operate our business. For example, if you are a member, will use your personal information to process your membership application, charge you membership fees, and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have.
Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters, and other marketing material. For instance, Fitness First may mail its members information about its promotions, or those offered by our business partners. If you don't want us to do this, we allow you to "opt-out" from receiving such material on our pre-exercise questionnaire form. However, you can opt-out at any time by contacting our Privacy Officer (see details in section 8 below).
Does Fitness First Share My Personal Information With Anyone Else?
Fitness First will disclose your personal information in a few different ways.
Like most businesses, sometimes we outsource or "contract out" specific support services from time to time, and this may mean that our contractors see your personal information. For instance, sometimes, we may hire IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations, which means that they are authorized only to use personal information to provide the services or to perform the functions required by us.
We will disclose personal information if we are under a legal requirement to do so (e.g., under a court order, or if required under legislation) or if an authorized request is made from a law enforcement agency. Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a member, with your consent (and only with your permission):
we may provide personal information to Fitness First's personal trainers to assist you in improving your fitness and well being, and so they can advise you which fitness programs are suitable for you. If personal trainers are contractors (rather than Fitness First employees), their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal info confidential also; and we may disclose personal information to our business partners so that they can contact you directly with special offers, discounts, or other membership benefits.
How Can I Access My Personal Information?
The privacy agreement and laws give you the rights to seek access to the personal information we hold about you. You can seek access by completing an access request form at your home club's reception, or by writing to our Privacy Officer (see contact details at section 8 below). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Fitness First will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
We try to ensure that all the personal information that we hold about you is accurate, complete, and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please complete the access request form at your home club's reception, or by writing to our Privacy Officer. We will contact you if there is any issue about amending the record of personal information we hold about you. If you wish to discuss our method of providing access or correction to personal information, please contact our Privacy Officer with your query.
Is My Personal Information Kept Secure?
Fitness First takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorized access, modification, or disclosure. We remind our staff and contractors of the importance of storing personal information securely, and to treat it as confidential information.
Anonymity
Fitness First only offers its health and fitness services to members, and it is not possible to become a member of Fitness First without providing Fitness First with the personal information that is requested in our application form and our pre-exercise questionnaire. We may be able to answer telephone questions without collecting personal information about you, but if you would like to use our clubs, we need your personal information. This is in everyone's interests (e.g., if you fall ill at one of our clubs, we need to know who you are).
Website/Online Privacy
As we also collect personal information through www.fitnessfirst-me.com (our website), this privacy policy also outlines our approach to online privacy issues. In that context, it is to be read as forming part of the terms of use for our website.
Generally, Fitness First will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to Fitness First's handling of personal information online are set out below.
a) Cookies
When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g., by sending us emails through our website). However, we may collect specific data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies," which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies, but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.
b) Site security policy
Our website uses up-to-date technology to maximize the security of your personal information.
Booking Policy
- All members are required to use the Fitness First MENA APP to book all classes.
- You can book up to 48 hours in advance before a class starts.
- You can make a class cancellation up to 90 minutes before a class starts.
- You will receive a reminder on the App before your booked class, reminding you of your booking. If you can no longer attend, you must cancel so your space can be allocated to someone on the waiting list.
- Please respect all members and ensure you cancel classes you can no longer attend, at least 90 minutes before the class is due to start.
- Late cancellation will apply to all cancellations that occur less than 90 minutes from the class start time.
- Please ensure to arrive 10 minutes prior to the start of the class to get checked in and avoid being marked as a no-show.
- For personal training bookings, you need to cancel your booked session a minimum of 24 hours in advance; otherwise, the session will be charged.
Child Policy
With a significant increase in the number of children at our clubs, Fitness First has decided to ensure that the highest quality of safety is implemented.
We request you to adhere to the policies on Child Safety and thank you for your cooperation
Child Access in the Gym
Children under 13 years will not have access to the club without a personal training session in Gym Areas.
Children between 13-15 years will have to be under direct parent supervision or by Fitness First personal Training. Children of 16 years and above will have normal individual access permitted.
Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child. They will also have a gym induction undertaken.
Children under 5 years will not have access to the gym floor.
Group Exercise Class Access
Children under 16 year will not have access unsupervised, or Adult/ standard group exercise classes
Children of 16 years will have access only permitted via Fitness First Supervised’ Kids Activities or Classes’.
Children under the age of 16 years are not permitted to join standard ‘adult’ GX classes due to physical body development and maturity risk.
For children between 13-15 years, the parent does not need to be present in the club during the class.
For children 12 years and under, the parent must be present inside or directly outside the GX studio at all times during the class.
*Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child.
Saunas, Steam Rooms and Spa Pools (Jacuzzis)
Spa Pools (Jacuzzis):
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision with a maximum of 15 minutes a session.
Children of 12 years or less will not have access to the Spa Pools (Jacuzzis)
Saunas, Steam Rooms
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision, with a maximum of 15 minutes a session
Children of 12 years or less will not have access to Saunas or Steam Rooms
Kids Camps
Children of 12 years or less cannot leave the club at any time without their parents/guardians and will have designated area for parent handover and collection
Children of 13-15 years will have a waiver signed by the parents/guardians to arrive/depart without the parents/guardians or leave the club at lunchtime
Children of 16 years and above will have normal individual access permitted
Parents of children under the age of 4 years old must remain in the club at all times to chaperone their child as/where required
Swimming Pools
Children of 16 years and above will have normal individual access permitted but MUST BE able to swim competently in pool deep end
Children between 5-15 years will have access to the swimming pool only under direct parent supervision on the pool side or as a participant in a Swim Academy Lesson
Children of 4 years or less will have access to the swimming pool only under direct parent supervision in-pool or as a participant in a Swim Academy Lesson
It is mandatory for all children under 30 months to wear swim nappies at all times whilst in the pool
Child swimmers who require the use of arm bands or buoyancy aids are permitted to swim in a pool whilst under the supervision of a parent in the water to a depth the parent is able to ‘stand’ on the pool floor
The Swim Academy
Children of 16 years and above will have normal independent access and Swim Lesson access permitted
Children aged 13-15 years can attend Swim Lessons without a parent present but must be escorted between facilities at all times by a member of staff
For children aged 8-12 years, the parent must drop and collect the child from the poolside at the start and end of the session, and must be present in the club at an agreed location
For children aged 7 years or less, the parent must remain at the poolside at all times during the Swim Lesson
As a leading Middle East health club operator, Fitness First Middle East needs a wide range of "personal information" to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy agreement explains Fitness First's approach to the handling of your personal information and how we comply with our privacy obligations.
If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
Data Protection & Privacy Policy
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Fitness First Company Limited hereinafter referred to as (‘FFCL’) is committed to protecting the privacy and security of your personal data, in accordance with the Personal Data Protection Law hereinafter referred to as (‘PDPL’)[1] that has come into effect from September 14, 2023 in Saudi Arabia, read with the Implementing Regulations[2] Published by the Saudi Data & Artificial Intelligence Authority (SDAIA). [1] Personal Data Protection Law issued pursuant to Royal Decree No. (M/19) dated 09/02/1443 AH corresponding to 16/09/2021 G. Amended pursuant to Royal Decree No. (M/148) dated 05 /09/1444 AH corresponding to 27/03/2023 G. [2] The Implementing Regulations of the Personal Data Protection Law and Regulations on Personal Data transfer outside the Kingdom published by SDAIA on 07/09/2023 G. |
Our Personal Data Protection & Privacy Policy specifies the purpose of collection, nature of personal data collected, the means used for collection of your personal data, processing, storage and destruction of your personal data and information on your rights as Personal Data Owner / Data Subject and how you can exercise your rights. |
FFCL is committed to processing your personal data in a manner that upholds your right to privacy and confidentiality of the highest degree, in accordance with the provisions of the applicable laws in the Kingdom of Saudi Arabia. |
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The terms used in this Personal Data Protection & Privacy Policy shall have the same meaning as used in common parlance as specified in the PDPL and its Implementation Regulations, unless specifically specified as otherwise. |
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Personal data refers to data that lets FFCL know the specifics of who you are and which may be used to identify, contact or locate you (e.g., name, age, gender, mailing address, telephone number and e-mail address). |
FFCL may ask you to provide your personal data relevant for being able to serve you in a manner that enables us to enhance your experience by creation of awareness of opportunities with us, and / or update you on new arrivals, sales promotions, discount campaigns on products and services that may interest you based on your previous interaction with us. |
We may use a third-party service provider to assist us with some features of our service. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose. |
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Your Personal Data collected may be in physical and / or electronic form and may include name, address, contact information (telephone / mobile number), e-mail address, National ID, Passport, Bank Account / Credit card / Debit card details, age, gender, health data, etc. which is most relevant to the scenario. For instance, an applicant to a job opening with us may share his / her resume with us, and post selection other necessary personal data for processing his / her application for employment visa, employee insurance etc., Similarly our potential customers / repeat customers may share their personal data as described hereinabove during / after the purchase or while considering availing our product(s) / service(s) in future. |
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FFCL collects your personal data when you provide us in scenarios such as a job seeker applying directly through our website, or other social media channels / indirectly through a third-party recruiting agency engaged by us to help us identify suitable candidates for a job opening with us. Similarly, as an employee of FFCL, your personal data may be shared / acquired within the Company / intra-group or from / with an external firm in connection with your employment. In capacity of a potential or repeat customer subscribing to our Shukran Loyalty Program, respond to a survey, register for events or campaigns, and / or register for personalised services, and / or visit our websites, stores, and / or contact our customer support. |
Not all the personal data FFCL holds about you, may always come directly from you. It may, for example, come from your employer or other organizations to which you belong or have interacted with. |
We collect your personal data if you wish to do business with us in the form of dealership / distributorship (through dealer / distributor / vendor on boarding applications). |
We also collect personal data from our group companies (holding, subsidiaries and affiliates), partners, third parties such as service providers, and publicly available websites, to offer opportunities to work with us, products and services we think may be of interest and provide and enhance your experience of dealing with us. |
FFCL websites may collect your personal data including your location data, IP Address, Device ID etc., in addition to any other information that you share with us while interacting with us. |
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The meaning of Processing Data is specified in clause 2 (k) of this Personal Data Protection & Privacy Policy, FFCL may process / use your Personal Data for the following purposes: |
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We may share your Personal Data / Personal Information with Service Providers to monitor and analyze the use of our products, service, and / or to contact you. |
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We may share or transfer your Personal Data / Personal Information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. |
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We may share your Personal Data / Information with our business partners and group companies (holding, subsidiaries and affiliates) to offer you certain products, services or promotions. |
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We may share your Personal Data / Information within Landmark Group companies (holding, subsidiaries and affiliates) to offer you certain products, services, or promotions. |
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When you share Personal Data / Personal Information or otherwise interact in the public areas with others, such information may be viewed by all and may be publicly distributed outside. |
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We may disclose your Personal Data / Personal Information for any other purpose with your consent. |
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FFCL will retain your personal data only for as long as necessary for the purposes set out in this Personal Data Protection & Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies which is subject to instruction from regulators, such as SDAIA and any other Government Authority and other applicable Rules & Regulations applicable within the Kingdom of Saudi Arabia. |
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Your information, including Personal Data, is processed at Dubai, United Arab Emirates (‘UAE’) offices and in any other places where the parties involved in the processing are located. It means that your Personal Data may be transferred and maintained outside the Kingdom of Saudi Arabia. |
Your consent to this Personal Data Protection & Privacy Policy followed by submission of requested Personal Data / Personal Information indicates assent for such data transfer. |
FFCL will take all steps reasonably necessary to ensure that personal data provided to us is treated securely and in accordance with this Personal Data Protection & Privacy Policy and that such Personal Data shall not be transferred or shared to an organization or a country unless there are adequate controls in place to ensure security of your personal data and information. |
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As a Data Subject / Personal Data Owner you have the right to delete or request that FFCL assist in deleting the Personal Data collected by us about You. |
You may update, amend, or delete your information at any time by e-mailing us and requesting for the same. |
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. |
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Under certain circumstances, FFCL may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public entities (e.g. a court or a government agency). |
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: |
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Personal data security is a top priority for FFCL, and it is safeguarded by physical, technical, and administrative protections that comply with existing Regulations. FFCL will take reasonable efforts and procedures to secure the personal data of our customers against misuse and loss, as well as unauthorized access, modification, or disclosure. FFCL maintains security measures to ensure that your Personal Data is safeguarded and that standard encryption norms for data transmission are adhered to. At FFCL, we ensure that our employees and affiliates are made aware of the significance of protection of Personal Data and maintaining its confidentiality. |
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FFCL does not collect Personal Data from anyone under the age of 18 years, without the consent of the parent / legal guardian. If you are a parent / legal guardian and you are aware that your child has provided us with Personal Data, please contact us. |
If FFCL become aware that it has collected Personal Data from anyone under the age of 18 years without verification of parental consent, FFCL shall take the necessary steps to remove that information from our data base. |
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Any amendments (addition / deletion / modification) to this Policy shall be updated and published on our website at www.landmarkgroup.com |
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If you have any concerns or comments about the processing of your Personal Data or this Policy, or if you want us to change information or preferences you provided to us, please contact us by e-mail at: privacy@landmarkgroup.com
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Booking Policy
- All members are required to use the Fitness First MENA APP to book all classes.
- You can book up to 48 hours in advance before a class starts.
- You can make a class cancellation up to 90 minutes before a class starts.
- You will receive a reminder on the App before your booked class, reminding you of your booking. If you can no longer attend, you must cancel so your space can be allocated to someone on the waiting list.
- Please respect all members and ensure you cancel classes you can no longer attend, at least 90 minutes before the class is due to start.
- Late cancellation will apply to all cancellations that occur less than 90 minutes from the class start time.
- Please ensure to arrive 10 minutes prior to the start of the class to get checked in and avoid being marked as a no-show.
- For personal training bookings, you need to cancel your booked session a minimum of 24 hours in advance; otherwise, the session will be charged.
Child Policy
With a significant increase in the number of children at our clubs, Fitness First has decided to ensure that the highest quality of safety is implemented.
We request you to adhere to the policies on Child Safety and thank you for your cooperation
Child Access in the Gym
Children under 13 years will not have access to the club without a personal training session in Gym Areas.
Children between 13-15 years will have to be under direct parent supervision or by Fitness First personal Training. Children of 16 years and above will have normal individual access permitted.
Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child. They will also have a gym induction undertaken.
Children under 5 years will not have access to the gym floor.
Group Exercise Class Access
Children under 16 year will not have access unsupervised, or Adult/ standard group exercise classes
Children of 16 years will have access only permitted via Fitness First Supervised’ Kids Activities or Classes’.
Children under the age of 16 years are not permitted to join standard ‘adult’ GX classes due to physical body development and maturity risk.
For children between 13-15 years, the parent does not need to be present in the club during the class.
For children 12 years and under, the parent must be present inside or directly outside the GX studio at all times during the class.
*Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child.
Saunas, Steam Rooms and Spa Pools (Jacuzzis)
Spa Pools (Jacuzzis):
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision with a maximum of 15 minutes a session.
Children of 12 years or less will not have access to the Spa Pools (Jacuzzis)
Saunas, Steam Rooms
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision, with a maximum of 15 minutes a session
Children of 12 years or less will not have access to Saunas or Steam Rooms
Kids Camps
Children of 12 years or less cannot leave the club at any time without their parents/guardians and will have designated area for parent handover and collection
Children of 13-15 years will have a waiver signed by the parents/guardians to arrive/depart without the parents/guardians or leave the club at lunchtime
Children of 16 years and above will have normal individual access permitted
Parents of children under the age of 4 years old must remain in the club at all times to chaperone their child as/where required
Swimming Pools
Children of 16 years and above will have normal individual access permitted but MUST BE able to swim competently in pool deep end
Children between 5-15 years will have access to the swimming pool only under direct parent supervision on the pool side or as a participant in a Swim Academy Lesson
Children of 4 years or less will have access to the swimming pool only under direct parent supervision in-pool or as a participant in a Swim Academy Lesson
It is mandatory for all children under 30 months to wear swim nappies at all times whilst in the pool
Child swimmers who require the use of arm bands or buoyancy aids are permitted to swim in a pool whilst under the supervision of a parent in the water to a depth the parent is able to ‘stand’ on the pool floor
The Swim Academy
Children of 16 years and above will have normal independent access and Swim Lesson access permitted
Children aged 13-15 years can attend Swim Lessons without a parent present but must be escorted between facilities at all times by a member of staff
For children aged 8-12 years, the parent must drop and collect the child from the poolside at the start and end of the session, and must be present in the club at an agreed location
For children aged 7 years or less, the parent must remain at the poolside at all times during the Swim Lesson
As a leading Middle East health club operator, Fitness First Middle East needs a wide range of "personal information" to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy agreement explains Fitness First's approach to the handling of your personal information and how we comply with our privacy obligations.
If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
Data Protection & Privacy Policy
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Fitness First Company Limited hereinafter referred to as (‘FFCL’) is committed to protecting the privacy and security of your personal data, in accordance with the Personal Data Protection Law hereinafter referred to as (‘PDPL’)[1] that has come into effect from September 14, 2023 in Saudi Arabia, read with the Implementing Regulations[2] Published by the Saudi Data & Artificial Intelligence Authority (SDAIA). [1] Personal Data Protection Law issued pursuant to Royal Decree No. (M/19) dated 09/02/1443 AH corresponding to 16/09/2021 G. Amended pursuant to Royal Decree No. (M/148) dated 05 /09/1444 AH corresponding to 27/03/2023 G. [2] The Implementing Regulations of the Personal Data Protection Law and Regulations on Personal Data transfer outside the Kingdom published by SDAIA on 07/09/2023 G. |
Our Personal Data Protection & Privacy Policy specifies the purpose of collection, nature of personal data collected, the means used for collection of your personal data, processing, storage and destruction of your personal data and information on your rights as Personal Data Owner / Data Subject and how you can exercise your rights. |
FFCL is committed to processing your personal data in a manner that upholds your right to privacy and confidentiality of the highest degree, in accordance with the provisions of the applicable laws in the Kingdom of Saudi Arabia. |
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The terms used in this Personal Data Protection & Privacy Policy shall have the same meaning as used in common parlance as specified in the PDPL and its Implementation Regulations, unless specifically specified as otherwise. |
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Personal data refers to data that lets FFCL know the specifics of who you are and which may be used to identify, contact or locate you (e.g., name, age, gender, mailing address, telephone number and e-mail address). |
FFCL may ask you to provide your personal data relevant for being able to serve you in a manner that enables us to enhance your experience by creation of awareness of opportunities with us, and / or update you on new arrivals, sales promotions, discount campaigns on products and services that may interest you based on your previous interaction with us. |
We may use a third-party service provider to assist us with some features of our service. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose. |
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Your Personal Data collected may be in physical and / or electronic form and may include name, address, contact information (telephone / mobile number), e-mail address, National ID, Passport, Bank Account / Credit card / Debit card details, age, gender, health data, etc. which is most relevant to the scenario. For instance, an applicant to a job opening with us may share his / her resume with us, and post selection other necessary personal data for processing his / her application for employment visa, employee insurance etc., Similarly our potential customers / repeat customers may share their personal data as described hereinabove during / after the purchase or while considering availing our product(s) / service(s) in future. |
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FFCL collects your personal data when you provide us in scenarios such as a job seeker applying directly through our website, or other social media channels / indirectly through a third-party recruiting agency engaged by us to help us identify suitable candidates for a job opening with us. Similarly, as an employee of FFCL, your personal data may be shared / acquired within the Company / intra-group or from / with an external firm in connection with your employment. In capacity of a potential or repeat customer subscribing to our Shukran Loyalty Program, respond to a survey, register for events or campaigns, and / or register for personalised services, and / or visit our websites, stores, and / or contact our customer support. |
Not all the personal data FFCL holds about you, may always come directly from you. It may, for example, come from your employer or other organizations to which you belong or have interacted with. |
We collect your personal data if you wish to do business with us in the form of dealership / distributorship (through dealer / distributor / vendor on boarding applications). |
We also collect personal data from our group companies (holding, subsidiaries and affiliates), partners, third parties such as service providers, and publicly available websites, to offer opportunities to work with us, products and services we think may be of interest and provide and enhance your experience of dealing with us. |
FFCL websites may collect your personal data including your location data, IP Address, Device ID etc., in addition to any other information that you share with us while interacting with us. |
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The meaning of Processing Data is specified in clause 2 (k) of this Personal Data Protection & Privacy Policy, FFCL may process / use your Personal Data for the following purposes: |
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We may share your Personal Data / Personal Information with Service Providers to monitor and analyze the use of our products, service, and / or to contact you. |
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We may share or transfer your Personal Data / Personal Information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. |
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We may share your Personal Data / Information with our business partners and group companies (holding, subsidiaries and affiliates) to offer you certain products, services or promotions. |
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We may share your Personal Data / Information within Landmark Group companies (holding, subsidiaries and affiliates) to offer you certain products, services, or promotions. |
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When you share Personal Data / Personal Information or otherwise interact in the public areas with others, such information may be viewed by all and may be publicly distributed outside. |
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We may disclose your Personal Data / Personal Information for any other purpose with your consent. |
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FFCL will retain your personal data only for as long as necessary for the purposes set out in this Personal Data Protection & Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies which is subject to instruction from regulators, such as SDAIA and any other Government Authority and other applicable Rules & Regulations applicable within the Kingdom of Saudi Arabia. |
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Your information, including Personal Data, is processed at Dubai, United Arab Emirates (‘UAE’) offices and in any other places where the parties involved in the processing are located. It means that your Personal Data may be transferred and maintained outside the Kingdom of Saudi Arabia. |
Your consent to this Personal Data Protection & Privacy Policy followed by submission of requested Personal Data / Personal Information indicates assent for such data transfer. |
FFCL will take all steps reasonably necessary to ensure that personal data provided to us is treated securely and in accordance with this Personal Data Protection & Privacy Policy and that such Personal Data shall not be transferred or shared to an organization or a country unless there are adequate controls in place to ensure security of your personal data and information. |
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As a Data Subject / Personal Data Owner you have the right to delete or request that FFCL assist in deleting the Personal Data collected by us about You. |
You may update, amend, or delete your information at any time by e-mailing us and requesting for the same. |
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. |
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Under certain circumstances, FFCL may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public entities (e.g. a court or a government agency). |
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: |
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Personal data security is a top priority for FFCL, and it is safeguarded by physical, technical, and administrative protections that comply with existing Regulations. FFCL will take reasonable efforts and procedures to secure the personal data of our customers against misuse and loss, as well as unauthorized access, modification, or disclosure. FFCL maintains security measures to ensure that your Personal Data is safeguarded and that standard encryption norms for data transmission are adhered to. At FFCL, we ensure that our employees and affiliates are made aware of the significance of protection of Personal Data and maintaining its confidentiality. |
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FFCL does not collect Personal Data from anyone under the age of 18 years, without the consent of the parent / legal guardian. If you are a parent / legal guardian and you are aware that your child has provided us with Personal Data, please contact us. |
If FFCL become aware that it has collected Personal Data from anyone under the age of 18 years without verification of parental consent, FFCL shall take the necessary steps to remove that information from our data base. |
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Any amendments (addition / deletion / modification) to this Policy shall be updated and published on our website at www.landmarkgroup.com |
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If you have any concerns or comments about the processing of your Personal Data or this Policy, or if you want us to change information or preferences you provided to us, please contact us by e-mail at: privacy@landmarkgroup.com |
Booking Policy
- All members are required to use the Fitness First MENA APP to book all classes.
- You can book up to 48 hours in advance before a class starts.
- You can make a class cancellation up to 90 minutes before a class starts.
- You will receive a reminder on the App before your booked class, reminding you of your booking. If you can no longer attend, you must cancel so your space can be allocated to someone on the waiting list.
- Please respect all members and ensure you cancel classes you can no longer attend, at least 90 minutes before the class is due to start.
- Late cancellation will apply to all cancellations that occur less than 90 minutes from the class start time.
- Please ensure to arrive 10 minutes prior to the start of the class to get checked in and avoid being marked as a no-show.
- For personal training bookings, you need to cancel your booked session a minimum of 24 hours in advance; otherwise, the session will be charged.
Child Policy
With a significant increase in the number of children at our clubs, Fitness First has decided to ensure that the highest quality of safety is implemented.
We request you to adhere to the policies on Child Safety and thank you for your cooperation
Child Access in the Gym
Children under 13 years will not have access to the club without a personal training session in Gym Areas.
Children between 13-15 years will have to be under direct parent supervision or by Fitness First personal Training. Children of 16 years and above will have normal individual access permitted.
Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child. They will also have a gym induction undertaken.
Children under 5 years will not have access to the gym floor.
Group Exercise Class Access
Children under 16 year will not have access unsupervised, or Adult/ standard group exercise classes
Children of 16 years will have access only permitted via Fitness First Supervised’ Kids Activities or Classes’.
Children under the age of 16 years are not permitted to join standard ‘adult’ GX classes due to physical body development and maturity risk.
For children between 13-15 years, the parent does not need to be present in the club during the class.
For children 12 years and under, the parent must be present inside or directly outside the GX studio at all times during the class.
*Any child under the age of 16 has to have the PARQ form filled in by the parent on behalf of the child.
Saunas, Steam Rooms and Spa Pools (Jacuzzis)
Spa Pools (Jacuzzis):
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision with a maximum of 15 minutes a session.
Children of 12 years or less will not have access to the Spa Pools (Jacuzzis)
Saunas, Steam Rooms
Children of 16 years and above will have normal individual access permitted
Children from 13-15 years will have access only under direct parent supervision, with a maximum of 15 minutes a session
Children of 12 years or less will not have access to Saunas or Steam Rooms
Kids Camps
Children of 12 years or less cannot leave the club at any time without their parents/guardians and will have designated area for parent handover and collection
Children of 13-15 years will have a waiver signed by the parents/guardians to arrive/depart without the parents/guardians or leave the club at lunchtime
Children of 16 years and above will have normal individual access permitted
Parents of children under the age of 4 years old must remain in the club at all times to chaperone their child as/where required
Swimming Pools
Children of 16 years and above will have normal individual access permitted but MUST BE able to swim competently in pool deep end
Children between 5-15 years will have access to the swimming pool only under direct parent supervision on the pool side or as a participant in a Swim Academy Lesson
Children of 4 years or less will have access to the swimming pool only under direct parent supervision in-pool or as a participant in a Swim Academy Lesson
It is mandatory for all children under 30 months to wear swim nappies at all times whilst in the pool
Child swimmers who require the use of arm bands or buoyancy aids are permitted to swim in a pool whilst under the supervision of a parent in the water to a depth the parent is able to ‘stand’ on the pool floor
The Swim Academy
Children of 16 years and above will have normal independent access and Swim Lesson access permitted
Children aged 13-15 years can attend Swim Lessons without a parent present but must be escorted between facilities at all times by a member of staff
For children aged 8-12 years, the parent must drop and collect the child from the poolside at the start and end of the session, and must be present in the club at an agreed location
For children aged 7 years or less, the parent must remain at the poolside at all times during the Swim Lesson
